________ specify the low-level detailed actions that must be taken by specific employees.

• A. Procedures
• B. Processes
• C. Both A and B
• D. Neither A nor B

Answer: (A)

The main idea here is the level of detail used to define how work is done. Procedures describe the exact, step-by-step actions that specific employees must carry out to complete a task. They outline who does what, in what order, and often include inputs, outputs, and how to handle exceptions, which makes them the precise guide for daily operations. Processes, on the other hand, map out the broader sequence of activities that achieve a goal, but they don’t mandate the minute, actionable steps for each person. Because the statement focuses on the granular actions performed by individual staff, procedures are the best fit. While a process can contain multiple procedures, the low-level, detailed actions are defined by procedures, not by processes.